What Kanban Is (And Isn’t)
The Kanban Method is a management method for…
- Directly improving service delivery
- Catalyzing improvements
- Evolving a business to be fit for purpose
The Kanban Method is not…
- A project management method
- A software development lifecycle process.
This wikipedia entry provides a fairly accurate description of the Kanban Method:
The Kanban Method has 3 Agendas:
- Survivability (of the business, for business executives)
- Service-orientation (for all levels of management)
- Sustainability (for professional services knowledge workers)
The Kanban Method has 9 values:
- Customer focus
The Kanban Method has 6 principles; 3 change management principles and 3 service delivery principles.
Change Management Principles:
- Start with what you do now.
- Agree to pursue improvement through evolutionary change.
- Encourage acts of leadership at all levels.
Service Delivery Principles:
- Understand & focus on customer needs and expectations.
- Manage the work, let people self-organize around it.
- Policies govern service delivery.
The Kanban Method has 6 practices:
- Limit WIP
- Manage flow
- Make policies explicit
- Feedback loops
- Improve & evolve
David J. Anderson is the founder of the Kanban Method.